• Account Information
  • Products and Pricing
  • Ordering
  • Payment
  • Returns and Exchange Policy
  • Discounts and Promotion Codes
  • Shipping

 

Account Information

  • To make an online purchase, you must register an account with Kidz Toy Shop. Registration is free. Once registration is confirmed, you can start shopping.
  • You can access your account anytime to change or rectify any information you have given.
  • Registering of an account gives you a faster and easier shopping experience.
  • You will enjoy a faster check out process and you are able to review your past orders, order status, items ordered and dates of purchase & delivery.
 

Products and Pricing

 
  • Currently we only accept payment in SGD. 
  • Kidz Toy Shop reserves the rights to make any changes to the pricing we offer in this site.
  • Kidz Toy Shop will not be liable for any price changes and are not bound to fulfill any orders at old or erroneous prices.
  • Kidz Toy Shop puts in all effort to maintain stock availability. Should we discover that the item you ordered is out of stock, we will contact you to arrange a backorder / refund.
 

Ordering

  • No orders are processed during weekends/public holidays. Order processing typically can take up to 2 working days.
  • Once an order has been confirmed and shipped, cancellations will not be allowed.
  • Once the order is submitted, we will not be able to make changes to the order. If you wish to add on items, please place a new order. If you wish to change order, please request for cancellation of the previous order placed and you can then place a new order provided that the items are not shipped.
  • For orders requiring door delivery, our staff will contact you via email or phone call to confirm on delivery address/date/time. For more information, please refer to our Delivery Terms
  • If order is cancelled due to product being out of stock or our inability to deliver the order within the agreed time frame, full amount paid for the product will be refunded.
  • You can check your order status by signing into My Account.
  • Orders not paid within 3 days will be released for sale.


Payment Options

We only accept the following payment options :

  • Paypal & Credit Card (Visa /Master), Bank transfer (Internet banking , ATM, over the counter) 
  • We do not accept Paypal / Credit Card payment if the single transaction is below S$30.
  • If you have opted for bank transfer, our bank account details will be provided during the checkout process and in the Order Confirmation email sent to you.
  • Orders will only be processed and fulfilled after the bank transfer/credit card payment has been completed. No payment = No order.
  • Please email us after you have paid through bank transfer with your order number and transaction reference number.
  • Once the above has been received and verified, we will ship your order within 2 business days.
 
 

Returns and Exchange Policy

We take pride in checking all orders before they are directed to delivery/collection,therefore all Items sold on our website are not allowed to be returned or exchanged unless for the following :

  • We had sent you a wrong product.
  • Products are genuinely faulty before delivery. Please contact us within 24hours of receiving your item if you wish to exchange your order.
  • Packagings that are torn and dented will not warrant a return or exchange, hence you should always open with careful caution. 
  • Please note that it is the customers’ responsibility to pay for delivery charges incurred when items are sent back to us.
 
We are not responsible for the disinterest of a child upon arrival of a product, and no exchange nor return applications will be acknowledged.
No refunds/returns/exchange of a product will be allowed due to the misinterpretation or not reading of the product description or specifications by the customer. When in doubt, please Contact Us before making a purchase.
 

Discounts and Promotion Codes

  • Occasionally, you may receive special offers through our newsletter e-mails or through promotions on our website or other advertising mediums. These special offers can only be redeemed through promotional or coupon codes.
  • To use the code, enter your promotional or coupon code in the space provided (i.e key under the redeem coupon code section during checkout process) at the Payment Information page.
  • If there is a problem with the promotional code, an error message will appear and you will need to rectify the code before you can continue to checkout.
  • Only one promotional code or gift certificate code can be applied at a time for each order. 
  • Please note that we are unable to apply the discount to your orders once the order has been submitted without the discount code. No substitution or manual discounts can be applied.
 

Shipping

  • Please click on this link to view our Delivery Terms. This page includes information about delivery time and self collection details etc.

 

Kidz Toy Shop reserves the right to make any changes to our policies. Customers are advised to go through this section from time to time before making purchases. By purchasing from this site, you agree to the Terms & Conditions stated above.